Gaming is meant to be fun—not a burden. Zoya 9Apps wants you to always stay in control. Use our responsible gaming tools and guidelines to keep your gaming experience healthy and enjoyable.
What Is Responsible Gaming?
Responsible Gaming It means keeping gaming as a source of entertainment—not a dependency. Zoya 9AppsWe believe that real enjoyment is only possible when every gamer has full control over their play.
Many people in Bangladesh enjoy online gaming, but some don't realize when they've started crossing the line. Zoya 9Apps is committed to building a culture of responsible gaming from the very start.
Our platform offers several powerful tools you can use on your own—Bet Limit, Deposit Limit, Self-Exclusion, and Reality Check. All of these are right at your fingertips.
Remember—there's no guarantee of winning, so only bet what you can afford to lose. Zoya 9Apps wants you to be happy and healthy.
Zoya 9Apps makes no compromises on responsible gaming. Your well-being and your family's happiness matter more to us than any business outcome.
Our protection tools
All these tools are completely free on Zoya 9Apps—accessible anytime from your account settings.
Set your own daily, weekly, or monthly maximum bet amount. Lowering your limit takes effect immediately; increasing it requires a 7-day waiting period.
Stay in control of your budget. Set daily, weekly, or monthly deposit limits. Once set, limits cannot be increased before the designated period expires.
Take a break from the platform for anywhere between 24 hours and 90 days. During this period, logging in or placing bets won't be possible—but your account won't be deleted.
Exclude yourself from Zoya 9Apps for 6 months to 5 years, or permanently. While active, no new account can be opened.
Receive automatic pop-up reminders every 30 minutes, 1 hour, or 2 hours—keeping you aware of how long you've been playing.
Set a daily or weekly loss limit in advance. Once you hit that limit, betting will automatically stop for the day.
Log in to your account on Zoya 9Apps.
Click on your name in the top right corner and navigate to the "Responsible Gaming" section.
Activate whichever you need—bet limits, deposit limits, or self-exclusion.
Enter your limit and click the confirm button—it takes effect immediately.
Reach us via live chat or email at [email protected]. Our Bengali-speaking team is available 24/7 to help.
Check Yourself
Answer the following questions honestly. This is just for you—no data is saved. The more "Yes" answers you have, the more careful you should be.
Zoya 9Apps wants you to stay informed. Use this self-assessment tool to understand where your gaming habits stand. If you feel you need support, our team is always here for you.
Your quiz results stay in your browser only—nothing is sent to any server. Completely confidential.
Check all statements that apply to you:
Your gaming habits appear healthy and in control. Enjoy your time on Zoya 9Apps, but always keep your limits in mind.
There are signs that deserve your attention. Enable Zoya 9Apps' bet limits and cooling-off period, and cut back on your gaming time.
You're showing several concerning signs. Please activate Self-Exclusion today and speak with a mental health professional. The Zoya 9Apps support team is ready to assist you.
Warning Signs
Gaming addiction creeps up slowly. Catching it early makes it much easier to manage.
You're losing track of where your money goes at the end of the month—gaming expenses are growing out of control.
You're spending less time with family or friends—choosing to game alone instead.
You're gaming late at night, struggling to sleep, and feeling fatigued during the day.
You're experiencing intense frustration, anger, or anxiety after losses—gaming is taking a toll on your mental health.
You can't focus at work or in your studies—gaming is constantly on your mind.
After a loss, you're placing larger bets to chase it—and you can't break the cycle.
Hiding your gaming activity from family or lying about it.
You are borrowing money—or considering it—to fund your gaming. This is a serious warning sign.
Zoya 9AppsVisit the self-exclusion section and speak with a mental health professional. Our support team is always ready to point you in the right direction.
Expert Advice
Following guidance from gaming experts and mental health professionals Zoya 9Apps developed these guidelines. Every point is designed to be applied in real life.
"Smart gamers are the ones who know when to stop. Zoya 9Apps wants to help you gain that knowledge."
Our commitment
Age verification is mandatory for every registration on Zoya 9Apps. No one under 18 is permitted to access the platform under any circumstances.
If our AI system detects unusual gaming patterns, it automatically sends an alert and the support team will reach out to you.
All Zoya 9Apps staff are specially trained in responsible gaming. If you're facing difficulties, help is available immediately.
Zoya 9Apps never runs advertisements that create false hope of recovering losses or use emotional triggers to encourage play.
Once self-exclusion is activated, no one—not even you—can cancel it before the specified period ends.
Speak confidentially with the Zoya 9Apps customer support team. Your information will never be shared.